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Infusia Help Center

How do I use the Infusia® GO! Portable Diffuser?

Can I use scents from other brands with the Infusia GO! Portable Diffuser?

Are your scent blends natural?

How long does the battery of the Infusia GO! Portable Diffuser last?

Does Infusia offer any starter kits with both a diffuser and essential oils?

How long does a 10ml scent typically last?

Infusia®GO! & Essential Oil Scents

How can I return my order or request a refund?

Can I exchange my order?

How long does it take to get my refund?

Returns and Refunds

When will my order arrive?

How can I track my order?

What if my order hasn’t arrived?

Delivery

Can I edit or cancel my order?

I made a mistake with my shipping address — what should I do?

I didn’t receive an order confirmation — did my order go through?

Can I add items to my order after placing it?

Orders

What payment methods do you accept?

Do you offer gift cards?

Can I use more than one discount code?

My payment didn’t go through — what should I do?

Payments & Discounts

Do I need an account to order?

Can I update my shipping address or payment info?

Can I subscribe to receive scent refills regularly?

Accounts & Subscriptions

Can I send Infusia as a gift?

Do you offer gift wrapping?

Will prices be shown in the package?

Gifting & Packaging

How can I contact customer support?

When can I expect a reply?

Do you offer live chat?

Contact & Support

Everything you need to know about Infusia®GO! Diffusers and our Scent collection.

Frequently asked questions regarding Returns and Refunds.

Frequently asked questions regarding Delivery.

Frequently asked questions regarding Orders.

Everything you need to know about Payments & Discounts.

Everything you need to know regarding Accounts & Subscriptions

Everything you need to know regarding Gifting & Packaging

Everything you need to know about contacting Infusia®

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