You can reach us anytime at support@infusia.co. We’re always happy to help.

You can reach us anytime at support@infusia.co.&#xA0;We&#x2019;re always happy to help.

How can I contact customer support?

We aim to respond within 24 hours on weekdays. During busy periods, it might take a little longer. But we promise we haven’t forgotten you.

We aim to respond within 24 hours on weekdays. During busy periods, it might take a little longer. But we promise we haven&#x2019;t forgotten you.

When can I expect a reply?

Not yet, but it’s coming soon! For now, feel free to reach out via email and we’ll get back to you as quickly as we can.

Not yet, but it&#x2019;s coming soon! For now, feel free to reach out via email and we&#x2019;ll get back to you as quickly as we can.

Do you offer live chat?

Enjoy quick, thoughtful assistance from our team! Whether it’s scent pairing, setup help, or order updates, we're here to help!

We’re here to help.
Have a question about your order, our diffusers, or scents? Our team is always happy to assist. Reach out and we’ll get back to you within 24 hours. With care, calm, and clarity.

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Infusia

Everything you need to know about contacting Infusia®

Contact & Support

How do I use the Infusia® GO! Portable Diffuser?

Can I use scents from other brands with the Infusia GO! Portable Diffuser?

Are your scent blends natural?

How long does the battery of the Infusia GO! Portable Diffuser last?

Does Infusia offer any starter kits with both a diffuser and essential oils?

How long does a 10ml scent typically last?

Infusia®GO! & Essential Oil Scents

How can I return my order or request a refund?

Can I exchange my order?

How long does it take to get my refund?

Returns and Refunds

When will my order arrive?

How can I track my order?

What if my order hasn’t arrived?

Delivery

Can I edit or cancel my order?

I made a mistake with my shipping address — what should I do?

I didn’t receive an order confirmation — did my order go through?

Can I add items to my order after placing it?

Orders

What payment methods do you accept?

Do you offer gift cards?

Can I use more than one discount code?

My payment didn’t go through — what should I do?

Payments & Discounts

Do I need an account to order?

Can I update my shipping address or payment info?

Can I subscribe to receive scent refills regularly?

Accounts & Subscriptions

Can I send Infusia as a gift?

Do you offer gift wrapping?

Will prices be shown in the package?

Gifting & Packaging