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Returns and Refunds
Frequently asked questions regarding Returns and Refunds.
How can I return my order or request a refund?
We hope you’re loving your Infusia experience, but if something’s not quite right, we’re here to make it right. You can return your order within 60 days of delivery, as long as it’s in its original packaging. To start a return or refund, you have two
Can I exchange my order?
Absolutely! If you’d like to swap your item for a different colour or scent, we’re happy to help! As long as the item is unused and in its original packaging. Just log into your Infusia Account or email us at [email protected] with your order number
How long does it take to get my refund?
Once we’ve received and inspected your returned item, we’ll process your refund within 3–5 business days. It will be issued to your original payment method, and we’ll email you as soon as it’s been completed. Depending on your bank or payment provide