Enjoy quick, thoughtful assistance from our team! Whether it’s scent pairing, setup help, or order updates, we're here to help!

We’re here to help.
Have a question about your order, our diffusers, or scents? Our team is always happy to assist. Reach out and we’ll get back to you within 24 hours. With care, calm, and clarity.

Go back to Infusia®

Infusia

<p>Not yet. But our packaging is beautifully designed and feels special right out of the box. It&#x2019;s gift-ready, no wrapping needed.</p>

Not yet. But our packaging is beautifully designed and feels special right out of the box. It’s gift-ready, no wrapping needed.

Do you offer gift wrapping?

Gifting & Packaging

How do I use the Infusia® GO! Portable Diffuser?

Can I use scents from other brands with the Infusia GO! Portable Diffuser?

Are your scent blends natural?

How long does the battery of the Infusia GO! Portable Diffuser last?

Does Infusia offer any starter kits with both a diffuser and essential oils?

How long does a 10ml scent typically last?

Infusia®GO! & Essential Oil Scents

How can I return my order or request a refund?

Can I exchange my order?

How long does it take to get my refund?

Returns and Refunds

When will my order arrive?

How can I track my order?

What if my order hasn’t arrived?

Delivery

Can I edit or cancel my order?

I made a mistake with my shipping address — what should I do?

I didn’t receive an order confirmation — did my order go through?

Can I add items to my order after placing it?

Orders

What payment methods do you accept?

Do you offer gift cards?

Can I use more than one discount code?

My payment didn’t go through — what should I do?

Payments & Discounts

Do I need an account to order?

Can I update my shipping address or payment info?

Can I subscribe to receive scent refills regularly?

Accounts & Subscriptions

Can I send Infusia as a gift?

Will prices be shown in the package?

How can I contact customer support?

When can I expect a reply?

Do you offer live chat?

Contact & Support

Do you offer gift wrapping?Updated 2 months ago